Orders
Below are some of our common questions about orders
How do I check/track my order status?
How do I place an order?
When will my order be processed?
Has my order shipped?
Once your order has shipped, we will send a confirmation email with tracking information to the email address associated with the order. If you did not receive your shipment confirmation number, please check your spam filter settings. Registered users can sign in with their username and password and view the status of their orders. Un-registered users can email info@primmaryarmshop.com or call us at (252)-516-1298.
How do I change quantities or cancel an item in my order?
For order changes or cancelations, please call our customer service team immediately. Primary Arms processes and ships orders quickly, with some orders being completed within an hour of being placed. Once an order is processed, we will not be able to adjust or cancel it. Please see the contact us page to check our current Customer Service hours. If your order is already processed, you may still be able to return or replace items according to our Returns policy.
My order never arrived.
First, check that your order has shipped from Primary Arms and that the carrier’s tracking number shows that they have delivered it using the methods outlined above. Shipping times and reliability vary by carrier. We have found UPS and Fedex to have good tracking systems, while US Postal Service’s systems are less reliable.
If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8737 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.
For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I buy firearms online Without FFL, Permit or License?
Yes, you can make internet purchases without permission or a license! Hidden Weaponry allows you to purchase firearms online in a secure and convenient manner. Since purchases are made anonymously, no documentation is necessary. Your package will be discreetly delivered to your stated address or GPS coordinates, whether it be a park, shopping mall, or any other area of your choice. Be aware of clone websites that may try to steal your bitcoins.
What are your payment methods?
We accept secure payment methods such as: PayPal (Family and Friends), Apple Pay, Venmo, Crypto Currencies (USDT, BTC, Monero)
Do you accept Cash on Delivery?
We regret that we are unable to proceed with your request. We’ve seen countless occasions where deliveries go unclaimed. We will send an email to clarify the reasons behind this decision.
This email is just one of hundreds that we receive every day. Typically, you will not have direct interaction with our courier, and they will be unaware of the contents of your shipment. This strategy offers the highest level of security for both you and us while maintaining our mutual anonymity.
help & support
Which products are eligible for free shipping?
During our Sitewide Free Shipping promotions, free shipping applies to standard ground shipping rates only and excludes handgun purchases (FFL). If our free shipping offer requires a minimum order value, it will be based on the combined value of eligible items in your cart.This lightweight, form-fitting shirt features flat-locked seams for added comfort and exceptional durability. A wicking and anti-odor finish keeps you fresh from sunrise to sunset.
How much will it cost to ship my order?
All orders ship from our facility in Houston, TX, and we do the best we can to pass the best rates we can achieve on to you. The exact cost of shipping will vary, depending on factors like order size or selected speed.
How do I track my order? Where is my tracking number?
When your order is sent, we will send an email with tracking information to the email address linked with it. If you have not received your tracking number, please check your spam filter settings. Registered users can access order information, including tracking information, by checking in with their username and password and examining their purchase history.
How can I cancel my order?
If you’d like to cancel an order, you can use the ‘Cancel Purchase’ button on your order details page. To access order details, log into your Primary Arms My account and select order from recent orders.
You may still see an authorization charge on your payment account. In most cases, this charge will be removed by the bank in 3-5 business days.
Note: Order cancellation must be initiated before the order begins fulfillment. Once your items are picked and packed, then button will disappear, and you will need to contact our customer service team for any further assistance.
My red-dot sight is blurry?
Primary Arms is happy to exchange your sight if it is defective, but the issues you are describing are a common first impression and may indicate astigmatism.
If you have astigmatism, red dot sights may display several irregularities:
1. A cluster of dots or a blob. This could be dots overlapping or not. The size or orientation of the dots may vary, but they are usually blurry.
2. Starbursting. This can occur in tandem with clusters. The reticle may appear to be radiating or asymmetrical with various ‘arms’ in shapes or sizes. It can also appear fuzzy.
3. Abnormal shape. This can appear oval or as a line. It may also appear as a comma without a sharp tail.
4. Halo around the dot. This is prevalent among those who have had eye surgery or Lasik.
If you are uncertain about whether your sight is defective, look at the reticle through your rear iron sight. If you do not have a rear iron sight, you can replicate the test by punching a small hole in a piece of paper and holding it over the rear of your receiver rail.
Often, people will return a red dot sight thinking that it is defective, only to find that the replacement optic has the same visual irregularities. With that said, we want you to be happy with your purchase and we’re always here to help. Please call us if you have any further questions.